If a bank this big can fall in four hours, none of them are ready
Helen Marsh on why 'human error' is a design failure, not an excuse.
Four hours. That is how long it took to empty one of Britain's largest banks. Not four months of sophisticated infiltration — four hours, beginning with a tired person and a convincing email.
We keep calling this "human error." It is nothing of the sort. It is design failure, and until boards understand that, Friday will keep happening.